Phoebe Jane – Live In the vines

This guide is designed to make your visit as fantastic as possible and to give you the opportunity to let us know where and when we can help you with specific needs. 

Our entire building is wheelchair friendly and we will always endeavour to cater for any specific need or requirement. 

If there is anything we can do that is not mentioned in this guide, please do let us know by emailing hello@aldervineyard.uk or calling 01566783409 ahead of your visit. 

Level Access:

• Our entire building is on one level, meaning you can get around easily with a wheelchair. 
• You can park directly in front of the building entrance, on a flat paved area. From here you can access the café, our unisex accessible toilets, outside terrace, and the winery. 
• Please note: If you are joining us for a tour, this does involve a walk around the vineyard which is unfortunately not wheelchair friendly. Due to the terrain of the vineyard, a steep hill and lack of hard walkways this is not suitable for wheelchair users or those who struggle to walk. For more information, or to discuss joining a tour which can be adapted to be accessible please email tom@aldervineyard.uk. We will endeavour to adapt the tour to suit your individual needs where possible. 

Hearing:

• Our café is a modern space designed for the very best social eating experiences. 
• We have a fantastic, self-made, playlist of music to provide a relaxed atmosphere whilst not being imposing as you are eating. However we understand that might not be ideal for some. Each speaker in the ceiling is individually controlled and can be turned off to make a specific area quieter. Please just let us know when booking if you prefer a quiet space and we can choose a table more suited to this and turn the music off in that area. 
• We have invested in large, padded photographs for the café walls which are actually sound buffering panels in disguise. This, along with our chair socks reduces the sound in the café as well. 
• There are no speakers outside, however the outside area is not covered so we cant guarantee this will be suitable on wet/cold/windy days. 
• All of our team are trained to be able to help you as much as we possibly can. 

Visual

• Our café is designed around full height windows and have dark grey frames to make them stand out as much as possible.
• The walls and doors have high colour contrast.
• Our team would be more than happy to read the menu to you if you have vision problems as well as answer any questions you may have. 

General

• We have a complimentary ticket system for personal assistants or carers. 
• Our whole team has been trained to help in any way possible to ensure the best experience. 
• We have an emergency evacuation protocol in place for disabled visitors.