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Privacy Policy

The aim of this privacy policy is to set out exactly how Alder Vineyard will use and protect any information that our valued customers provide us.

Alder Vineyard is confident and committed to making sure that any information is stored securely and that your privacy is protected at all times. Should any information be provided to us in any form, whether through this website or elsewhere we assure you that it will only ever be used in accordance with this privacy policy.

We will never sell, distribute or lease any information that we hold of yours to third parties.

From time to time it may be necessary for us to update this policy and we reserve the right to do so. Please check this page at your convenience to make sure you are happy with any changes we make.

What Personal Information We Collect
Below is a list of all the personal information we may collect and store when you contact Alder Vineyard.

  • First and Last name
  • Email Address
  • Telephone number
  • Birthday
  • Delivery/Billing Address – if you make a purchase through aldervineyard.uk

How And Why We Collect Your Personal Data
We only collect your personal data through this website, or our instore epos system that is used in the vineyard shop and at events we attend.

We limit our personal data collection to the basic information we require to carry out a purchase, to send bi-monthly email marketing and to run our loyalty rewards scheme. Through making a purchase at Alder Vineyard you are giving us consent to use your provided personal data (First and Last Name, Email Address, Telephone number, Birthday, Delivery/Billing Address) to carry out your purchase. This data is mandatory to make a purchase through aldervineyard.uk as without it we are unable to process the payment and ensure our products are delivered to you. If you opt to create an account at checkout these details will be securely stored within our website database that is secured by a valid SSL certificate. We will only contact you through our bi-weekly email marketing if you have given your explicit consent and you have the right to remove yourself from our contact list at any point.

What We Use Your Personal Information For:
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services require you to provide us with personal data. Outlined below are the scenarios we will collect your personal data along with an explanation as to how we will use it.

With your explicit consent, we simply use your personal data to provide you with news and updates relevant to Alder Vineyard that we believe you may find useful, as well as offers and rewards through our instore loyalty scheme.

You will receive emails containing Vineyard updates, information, promotions, new product details, competitions and rewards. If you have given us your explicit consent your data will be stored within our MailChimp and loyalzoo accounts and we will send out emails on a bi-weekly basis. 

If you make a purchase through aldervineyard.uk or in person we will hold your purchase details including your name, address, email, birthday and telephone number where necessary. These details will be kept for 7 years in keeping with our internal record keeping.

If you visit us for a tour or a table booking during the COVID19 pandemic we will hold your contact details for 21 days in line with the current government advice for track & trace.

How We Process And Store Your Personal Data
Any personal data you provide to Alder Vineyard will be stored within our website database. Our database is secured through an industry-standard SSL certificate ensuring your data is protected and encrypted. Your data can only be accessed by verified members of the Alder Vineyard team.

If you opt to sign up to our email marketing your personal data (email address, first & last name and birthday) will be securely stored and processed through our email marketing platform. We use MailChimp as our marketing automation platform. By subscribing to our contact list, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. If you opt to join our vine club you will also be enrolled in our loyalty scheme which is run by loyalzoo.  By subscribing to our contact list, you acknowledge that the information you provide will be transferred to loyalzoo for processing in accordance with their privacy policy and terms.

How You Can Control Your Personal data:
You can update your personal data by logging into your account at aldervineyard.uk/account. You can also update your email marketing preferences and details by selecting ‘manage preferences’ at the bottom of any newsletter from us. If at any point you change your mind and are not happy to continue to have your details in our system you have every right to unsubscribe from our email marketing and remove any personal data we have stored. Upon request we will delete any records you require.

Please contact us at hello@aldervineyard.uk

Your Rights Under GDPR
The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) bring is new laws to protect you as a user online. At Alder Vineyard we support and champion all these rights and to make sure you understand your legal entitlement we have outlined the new rights brought in with GDPR below.

  1. The right to be informed – all organisations must be completely transparent in how they are using personal data
  2. The right of access – individuals will have the right to know exactly what information is held about them and how it is processed.
  3. The right of rectification – individuals will be entitled to have personal data rectified if it is inaccurate or incomplete.
  4. The right to erasure – also known as ‘the right to be forgotten’, this refers to an individual’s right to have their personal data deleted or removed without the need for a specific reason as to why they wish to discontinue.
  5. The right to restrict processing – an individual’s right to block or suppress processing of their personal data.
  6. The right to data portability – this allows individuals to retain and reuse their personal data for their own purpose.
  7. The right to object – in certain circumstances, individuals are entitled to object to their personal data being used. This includes if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.
  8. Rights of automated decision making and profiling – the GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example, individuals can choose not to be the subject of a decision where the consequence has a legal bearing on them, or is based on automated processing

Cookie Policy:
To make our site works properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What Are Cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How Do We Use Cookies?
We use a range of different cookies to ensure you have a great user experience when visiting aldervineyard.uk. Below is an outline of the types of cookies we use.

Site Performance Cookies
This type of cookie remembers your preferences for tools found on our website, so you don’t have to re-set them each time you visit.

Analytics Cookies
These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies and, if you don’t, we generate new ones. This allows us to monitor how customers are using our site and helps us to improve your experience at aldervineyard.uk

Marketing Cookies
These cookies allow us to track how successful our marketing campaigns are performing. For example, this enables us to see statistical data that shows how our marketing campaigns have resulted in increased traffic or online sales.

Third-Party Cookies
The only cookies we use that don’t originate from aldervineyard.uk are listed below.

MailChimp
Google Analytics

These third-party cookies allow us to review how well our site is performing and find new ways to improve your experience at aldervineyard.uk

Controlling Cookies
You can control and/or delete cookies through your browser  – Find out more at aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Facebook Pixel
We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.

This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact us
If you have any questions at all regarding our privacy policy please contact hello@aldervineyard.uk

Explore

Contact Us

Alder Vineyard,
Lewdown,
Okehampton,
Devon,
EX20 4PJ
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01566 783 409
hello@aldervineyard.uk

Opening Times

OPEN WED-SUN 9-5PM - View full opening hours
+ OPEN 10-4PM ON MON 28TH AUG

Gold "Best Café + Tearoom of the year"

Plus we won Silver for "New Tourism Business of the Year" - Find out more

© 2023 – Alder Vineyard | All rights reserved.  Terms and Conditions | Privacy Policy. Designed and built by adamjoe.co.uk

Gold "Best Café + Tearoom of the year"

Plus we won Silver for "New Tourism Business of the Year" - Find out more

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Opening times

9-5pm wed-sun

  • 9-11am - Breakfast Club
  • 12-3pm - Full lunch menu
  • Coffee, homemade cakes and our signature sharing platters served until 5pm

10-4pm BANK HOLIDAYS

  • 10-11am - Breakfast Club
  • 12-3pm - Full lunch menu
  • Coffee, homemade cakes and our signature sharing platters served until 4pm

Alcohol Awareness

We love wine here at Alder Vineyard but it’s useful to remember that wine is of course an alcoholic product. Whilst wine can be enjoyed in moderation, it is important to seek help and advice if you think you, or a loved one is drinking too much. 

You must be 18 or over to purchase wine and other alcoholic products. 

Our Kitchen is well stocked with drinks from across Devon and beyond and proudly includes several non-alcoholic options. This includes non-alcoholic beers, gin-alternatives, mocktails and of course, soft drinks. 

If you think you, or a loved one may need help and support due to alcohol misuse, please use the links below to find incredibly useful charities and resources that can help you. 

Sustainability Statement

We are proudly committed to protecting our environment and the planet in any way we possibly can. Our ethical and sustainable practices are at the heart of what we do here. 

What have we done so far?

  • Introduction of ‘wild areas’. The garden of the Kitchen includes our gorgeous wildflower area that is ever-changing and evolving. We have also set aside a huge area of land below the vineyard which has become our nature haven. We are allowing mother nature to repossess this area, surrounding a beautiful stream. Encouraging wildflowers and native species to thrive on our vineyard land. 
  • 100% of our power comes from renewable provider Octopus, powering the Kitchen, winery and shop. We also use energy-saving light bulbs and other techniques to reduce our uses wherever possible. 
  • We source products and ingredients from countless local suppliers, reducing food miles and supporting other local businesses. 
  • We send no waste to landfill. 100% of our waste is recycled, reused, composted or used to make energy via DCW 
  • We harness a natural spring on the farm to provide water for tasks such as washing vehicles, vineyard work, watering plants and flower beds. We only use mains water for use in the kitchen and winery. 
  • Our own products are bottled in lightweight glass and aluminium caps, meaning our bottles are created, transported and recycled with minimal energy use. 
  • Our entire range is packaged in plastic-free shipping boxes and is delivered to the customer by our courier, APC who use modern, aero-dynamic, fuel-efficient vehicles that are regularly maintained and serviced to reduce carbon emissions. 
  • We promote the use of plastic-free packaging to our suppliers.
  • We employ a wonderful team of local people. Where possible we encourage car sharing, travelling by bike or electric vehicle. 

 

What else do we aim to do in the future:

  • Our goal is to add solar panels and batteries to our building to remove or reduce the need for power to be brought in from elsewhere. 
  • Another mission is always reducing our requirement for the use of chemicals in the vineyard. We have always refused to use insecticides, however we would like to focus on reducing the use of other sprays wherever possible in the near future whilst making use of ever evolving organic alternatives. 
  • We will be partnering with other local companies who can make use of our harvest waste. For example, our red grape skins will be used to make ‘Grappa’ for the first time in 2023.

Accessibility information

This guide is designed to make your visit as fantastic as possible and to give you the opportunity to let us know where and when we can help you with specific needs. 

Our entire building is wheelchair friendly and we will always endeavour to cater for any specific need or requirement. 

If there is anything we can do that is not mentioned in this guide, please do let us know by emailing hello@aldervineyard.uk or calling 01566783409 ahead of your visit. 

 

Level Access:

  • Our entire building is on one level, meaning you can get around easily with a wheelchair. 
  • You can park directly in front of the building entrance, on a flat paved area. From here you can access the café, our unisex accessible toilets, outside terrace, and the winery. 
  • Please note: If you are joining us for a tour, this does involve a walk around the vineyard which is unfortunately not wheelchair friendly. Due to the terrain of the vineyard, a steep hill and lack of hard walkways this is not suitable for wheelchair users or those who struggle to walk. For more information, or to discuss joining a tour which can be adapted to be accessible please email tom@aldervineyard.uk. We will endeavour to adapt the tour to suit your individual needs where possible. 

 

Hearing:

  • Our café is a modern space designed for the very best social eating experiences. 
  • We have a fantastic, self-made, playlist of music to provide a relaxed atmosphere whilst not being imposing as you are eating. However we understand that might not be ideal for some. Each speaker in the ceiling is individually controlled and can be turned off to make a specific area quieter. Please just let us know when booking if you prefer a quiet space and we can choose a table more suited to this and turn the music off in that area. 
  • We have invested in large, padded photographs for the café walls which are actually sound buffering panels in disguise. This, along with our chair socks reduces the sound in the café as well. 
  • There are no speakers outside, however the outside area is not covered so we cant guarantee this will be suitable on wet/cold/windy days. 
  • All of our team are trained to be able to help you as much as we possibly can. 

 

Visual

  • Our café is designed around full height windows and have dark grey frames to make them stand out as much as possible.
  • The walls and doors have high colour contrast.
  • Our team would be more than happy to read the menu to you if you have vision problems as well as answer any questions you may have. 

 

General

  • We have a complimentary ticket system for personal assistants or carers. 
  • Our whole team has been trained to help in any way possible to ensure the best experience. 
  • We have an emergency evacuation protocol in place for disabled visitors. 

We have your Booking!

We will check our availability and be in touch soon to discuss your private group tour booking via email. 

We are Covid secure

Yours and our teams safety is our number 1 priority. We have made a number of changes in the vines to keep us all safe. This is under constant review and will be updated when the government advice changes.

safe travels

We have been verified by Visit England as ‘Good to go’

Social distancing

Please keep to a 2m distance when you visit. We have set all our tables at least 1.5m apart and do recommend face coverings in all indoor areas. Our team will still be wearing face covering when around you too.

Tables size limits

To continue to keep us safe in the vines we are keeping our tables limited to 10 people. We can accommodate larger groups but please get in touch to discuss any 10+ bookings with us.

Hand washing & cleaning

We have introduced a number of hand cleaning stations and guests are required to use hand sanatisor on entry. Our team are washing their hands between each customer and we are disinfecting all tables and chairs between use.

Payment

We are offering table service in the kitchen and advice using contactless or card payments where possible.

We have your Booking!

We will check our availability and be in-touch soon to confirm your table via email.

Booking for today?
Please call us on 01566 783 409 as we may not get to your email in time. 

We have your entry!

We’ve got our fingers crossed for you. We will send you an email to confirm your entry and we will be back in touch once the competition closes. Good luck!

Welcome to the club!

We are so glad you decided to join us. We have just sent you an email to confirm your email address then you’ll be a fully-fledged member of our Vine Club.

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