Terms & Conditions

Please read the following Terms and Conditions thoroughly as they contain important information relating to the proper use of this website aldervineyard.uk. By accessing this website and using any of its features you agree to be bound to these Terms and Conditions. 

We aim to offer the very best customer experience at every stage therefore we will never knowingly do anything or allow any action which will prove anything less than satisfactory.

Security
Your security is of the highest importance to Alder Vineyard. See our privacy policy for more details on how we use and store your personal information.

No payment details are recorded or stored by Alder Vineyard and any payments received are done so using Stripe, a 100% secure and purchase safe system.

Privacy
In order to protect your right to privacy, we promise to never sell, distribute or lease your information to any third party. We may simply use the information you have provided to send you information which we think may be of interest to you. This includes updates, news and information regarding Alder Vineyard, as well as special offers and deals.

You may unsubscribe at any time, simply by unsubscribing from any email you receive or by contacting us at hello@aldervineyard.uk.

We adhere to all uk regulations including the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)

Products
All items are subject to availability. If in the event that a product has been purchased through the website, which is actually unavailable you will be informed as soon as possible. You will be offered a full refund for that item or given the option to wait for that product or a similar product to become available. If replaced with an item with a higher value the remaining balance must still be paid in full.

Alder Vineyard reserves the right to adjust the prices of its products without warning.

Payments
We will retrieve payment using Stripe. We, therefore, accept Visa, Mastercard, American Express, Discover, JCB and more. Once payment has been taken the products(s) will be dispatched. If you change your mind, please make us aware before dispatch has taken place. Once dispatched this cannot be changed.

Deposits
To secure group bookings for tables or tours, we may on occasion ask for a deposit. Any deposit is fully refundable providing notice of at least 48 hours is given. 

Delivery
We use a courier to dispatch our products to you and this cost will be paid at checkout. We currently are only able to deliver to UK mainland addresses. Breakable items such as the glass bottles will be packaged using protective packaging during transit. Smaller items will be delivered via Royal Mail. Delivery periods may vary depending on destination as well as external factors such as courier issues or adverse weather conditions. In this event, Alder Vineyard will endeavour to speed the delivery up as much as possible.

Please note that although every effort will be made to ensure the safe delivery of your orders, Alder Vineyard will not be held liable for damaged items once with the courier. However, please do contact us as we will endeavour to resolve any issues with the courier as quickly as possible.

On delivery by the courier, we recommend checking your parcel(s) thoroughly before signing for it. Any issues with your order must be reported to Alder Vineyard within 7 days.

Click + Collect
When using our click + collect service we will ensure your order is packed up and ready within 24hrs of your order (wed-sun). We cannot currently offer this on our ‘Eat at home winemakers platters’ due to national covid restrictions.

Returns
If you are not happy with the product(s) you have received, please notify Alder Vineyard within 7 days by emailing hello@aldervineyard.uk or calling 07813752805. We will endeavour to resolve any issues with delivery with the courier. Any issues with the products themselves will be resolved as soon as possible. Where a refund is applicable, this will be made as soon as returned products are received by courier.

Age
By purchasing products through aldervineyard.uk you are confirming that you are 18+ years of age. Please ensure that there will be someone 18+ years old available to sign upon delivery.

Tours and Special Events
If you have booked and paid for a tour, tasting or entry to an event which is later cancelled by Alder Vineyard, you will be offered a full refund or given the option to rearrange where possible. (Subject to availability)

Failure to attend a tour, tasting or event by your own choice will not receive a refund. If you need to rearrange a tour or tasting, please get in touch 48 hours prior to your tour and we will do our best to accommodate any changes.

Each Tour Voucher will clearly state an expiry date. This is usually one year from the purchase date, although we recommend redeeming vouchers within the summer months to see the vineyard in all its glory. Please bring along your ‘order confirmation’ if bought online as proof of purchase.

Please note when purchasing a Tour and Tasting that Alder Vineyard is situated on a hillside which can be relatively steep in places. Wheelchair access is limited due to the terrain and can be made more difficult in periods of bad weather. Please phone ahead before booking and we will endeavour to make your visit as perfect as possible. Visitors are advised to bring appropriate footwear and clothing, such as wellington boots and a coat. Alder Vineyard will not accept responsibility for any damages or injuries as a result of inappropriate attire.

Activity Superstore Vouchers

If you have booked a tour and tasting with a voucher which is later cancelled by Alder Vineyard, you will be  given the option to rearrange where possible (subject to availability) or the option to cancel your reservation, allowing you to use your voucher elsewhere. 

You will be given the option to join us for lunch or drinks in our Kitchen and Bar. This is optional and is not included in your tour voucher. 

If you need to rearrange a tour or tasting, please get in touch 48 hours prior to your tour and we will do our best to accommodate any changes or cancel your reservation allowing you to use your voucher elsewhere. Failure to attend a tour and tasting by your own choice will unfortunately result in your voucher being claimed regardless. 

Each Tour Voucher will clearly state an expiry date (often extended due to Covid19). We recommend redeeming vouchers within the summer months to see the vineyard in all its glory (April – September). Please bring along your vouchers to your tour. 

Please note when booking your Tour and Tasting that Alder Vineyard is situated on a hillside which can be relatively steep in places. Wheelchair access is limited due to the terrain and can be made more difficult in periods of bad weather. Please phone ahead before booking and we will endeavour to make your visit as perfect as possible. Visitors are advised to bring appropriate footwear and clothing, such as wellington boots and a coat. Alder Vineyard will not accept responsibility for any damages or injuries as a result of inappropriate attire.

Copyrights
Unless we clearly give permission on this website or on paper, absolutely no part of this site and it’s original content may be copied, republished, or broadcast in any way. This includes any information, photographs, images, logos and it’s functionality.

The Alder Vineyard ‘tendril’ logo is a registered trademark and belongs to Alder Vineyard.

Links
From time to time we may provide links to other website that we think may be of interest to the user. We cannot be held liable for these websites and visiting these sites will be done so at your own risk.

Accuracy
Whilst every effort has been made to make the content of this website accurate, no liability or responsibilities will be accepted for errors of any sort.  However, we would appreciate any errors to be kindly pointed out so they can be resolved.

Limitations
Although every possible effort is made to ensure this website is safe, Alder Vineyard does not accept any liability for your visit. We cannot guarantee that this site is virus free or that it has not been tampered with by third parties.

No warranties are provided with this website whatsoever and access to this website is at the risk of the user. Alder Vineyard will is not liable for any damages relating to this website. It is advised that on experiencing any problems, the user closes the site and stops using it.

Changes to these Terms and Conditions

Alder Vineyard reserves the right to make changes to these Terms and Conditions at any time. It is advised that the user regularly reviews these Terms and Conditions to keep up to date. Your continued use of this website confirms you agree to any changes. If you do not agree with any changes, you must stop using the site.

Complaints
Our aim at Alder Vineyard is to provide the very best customer experience in every aspect of the vineyard. If at any point you feel that we have let you down, please do not hesitate to let us know by emailing us. Our details can be found below. We will endeavour to resolve any issues as quickly as possible.

Contact us
If you have any questions at all regarding these Terms and Conditions please contact hello@aldervineyard.uk.

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Opening times

9-5pm wed-sun

Christmas opening times

10-4pm BANK HOLIDAYS

Celebrate Mother's Day

FREE mimosa or glass of wine for all mums – Let us help make your mum’s day extra special with a trip out to see us in the vines for a delicious local treat in our kitchen.

Alcohol Awareness

We love wine here at Alder Vineyard but it’s useful to remember that wine is of course an alcoholic product. Whilst wine can be enjoyed in moderation, it is important to seek help and advice if you think you, or a loved one is drinking too much. 

You must be 18 or over to purchase wine and other alcoholic products. 

Our Kitchen is well stocked with drinks from across Devon and beyond and proudly includes several non-alcoholic options. This includes non-alcoholic beers, gin-alternatives, mocktails and of course, soft drinks. 

If you think you, or a loved one may need help and support due to alcohol misuse, please use the links below to find incredibly useful charities and resources that can help you. 

Sustainability Statement

We are proudly committed to protecting our environment and the planet in any way we possibly can. Our ethical and sustainable practices are at the heart of what we do here. 

What have we done so far?

  • Introduction of ‘wild areas’. The garden of the Kitchen includes our gorgeous wildflower area that is ever-changing and evolving. We have also set aside a huge area of land below the vineyard which has become our nature haven. We are allowing mother nature to repossess this area, surrounding a beautiful stream. Encouraging wildflowers and native species to thrive on our vineyard land. 
  • 100% of our power comes from renewable provider Octopus, powering the Kitchen, winery and shop. We also use energy-saving light bulbs and other techniques to reduce our uses wherever possible. 
  • We source products and ingredients from countless local suppliers, reducing food miles and supporting other local businesses. 
  • We send no waste to landfill. 100% of our waste is recycled, reused, composted or used to make energy via DCW 
  • We harness a natural spring on the farm to provide water for tasks such as washing vehicles, vineyard work, watering plants and flower beds. We only use mains water for use in the kitchen and winery. 
  • Our own products are bottled in lightweight glass and aluminium caps, meaning our bottles are created, transported and recycled with minimal energy use. 
  • Our entire range is packaged in plastic-free shipping boxes and is delivered to the customer by our courier, APC who use modern, aero-dynamic, fuel-efficient vehicles that are regularly maintained and serviced to reduce carbon emissions. 
  • We promote the use of plastic-free packaging to our suppliers.
  • We employ a wonderful team of local people. Where possible we encourage car sharing, travelling by bike or electric vehicle. 

 

What else do we aim to do in the future:

  • Our goal is to add solar panels and batteries to our building to remove or reduce the need for power to be brought in from elsewhere. 
  • Another mission is always reducing our requirement for the use of chemicals in the vineyard. We have always refused to use insecticides, however we would like to focus on reducing the use of other sprays wherever possible in the near future whilst making use of ever evolving organic alternatives. 
  • We will be partnering with other local companies who can make use of our harvest waste. For example, our red grape skins will be used to make ‘Grappa’ for the first time in 2023.

Accessibility information

This guide is designed to make your visit as fantastic as possible and to give you the opportunity to let us know where and when we can help you with specific needs. 

Our entire building is wheelchair friendly and we will always endeavour to cater for any specific need or requirement. 

If there is anything we can do that is not mentioned in this guide, please do let us know by emailing hello@aldervineyard.uk or calling 01566783409 ahead of your visit. 

 

Level Access:

  • Our entire building is on one level, meaning you can get around easily with a wheelchair. 
  • You can park directly in front of the building entrance, on a flat paved area. From here you can access the café, our unisex accessible toilets, outside terrace, and the winery. 
  • Please note: If you are joining us for a tour, this does involve a walk around the vineyard which is unfortunately not wheelchair friendly. Due to the terrain of the vineyard, a steep hill and lack of hard walkways this is not suitable for wheelchair users or those who struggle to walk. For more information, or to discuss joining a tour which can be adapted to be accessible please email tom@aldervineyard.uk. We will endeavour to adapt the tour to suit your individual needs where possible. 

 

Hearing:

  • Our café is a modern space designed for the very best social eating experiences. 
  • We have a fantastic, self-made, playlist of music to provide a relaxed atmosphere whilst not being imposing as you are eating. However we understand that might not be ideal for some. Each speaker in the ceiling is individually controlled and can be turned off to make a specific area quieter. Please just let us know when booking if you prefer a quiet space and we can choose a table more suited to this and turn the music off in that area. 
  • We have invested in large, padded photographs for the café walls which are actually sound buffering panels in disguise. This, along with our chair socks reduces the sound in the café as well. 
  • There are no speakers outside, however the outside area is not covered so we cant guarantee this will be suitable on wet/cold/windy days. 
  • All of our team are trained to be able to help you as much as we possibly can. 

 

Visual

  • Our café is designed around full height windows and have dark grey frames to make them stand out as much as possible.
  • The walls and doors have high colour contrast.
  • Our team would be more than happy to read the menu to you if you have vision problems as well as answer any questions you may have. 

 

General

  • We have a complimentary ticket system for personal assistants or carers. 
  • Our whole team has been trained to help in any way possible to ensure the best experience. 
  • We have an emergency evacuation protocol in place for disabled visitors. 

We have your Booking!

We will check our availability and be in touch soon to discuss your private group tour booking via email. 

We are Covid secure

Yours and our teams safety is our number 1 priority. We have made a number of changes in the vines to keep us all safe. This is under constant review and will be updated when the government advice changes.

safe travels

We have been verified by Visit England as ‘Good to go’

Social distancing

Please keep to a 2m distance when you visit. We have set all our tables at least 1.5m apart and do recommend face coverings in all indoor areas. Our team will still be wearing face covering when around you too.

Tables size limits

To continue to keep us safe in the vines we are keeping our tables limited to 10 people. We can accommodate larger groups but please get in touch to discuss any 10+ bookings with us.

Hand washing & cleaning

We have introduced a number of hand cleaning stations and guests are required to use hand sanatisor on entry. Our team are washing their hands between each customer and we are disinfecting all tables and chairs between use.

Payment

We are offering table service in the kitchen and advice using contactless or card payments where possible.

We have your Booking!

We will check our availability and be in-touch soon to confirm your table via email.

Booking for today?
Please call us on 01566 783 409 as we may not get to your email in time. 

We have your entry!

We’ve got our fingers crossed for you. We will send you an email to confirm your entry and we will be back in touch once the competition closes. Good luck!

Welcome to the club!

We are so glad you decided to join us. We have just sent you an email to confirm your email address then you’ll be a fully-fledged member of our Vine Club.

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